Returns and Exchanges
Customer satisfaction means a great deal to us – so please talk to us about any problems and let us get it sorted.
Faulty or damaged items
We pride ourselves on the quality of our products, but we manufacture (and deliver) by humans, not robots so very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction.
The sooner you contact us re a fault, the sooner we can resolve it for you. In fact, if you email us info@BrollySheets.com and can attach a photo – we can get it sorted very quickly in most cases.
Change of mind returns
We know life is busy and sometimes you order the wrong size, the wrong colour or you order a product you don't actually need. We will happily refund your product within 90 days of purchase and up to 12 months from date of purchase – we will give you a credit on our site.
Returned items must be unused items and be returned undamaged in their original packaging to us in Auckland, New Zealand. Returned items must be unworn, unused, in perfect condition and in their original packaging. We need these to be in saleable condition.
Shipping is not refundable on returns.
Sorry – we can't accept change of mind returns where the item has been used.
Sending an item back for exchange
If you would like us to return for an exchange you will be responsible for the cost of shipping in both directions.
Post back to our office: Brolly Sheets Ltd, PO Box 32429, Devonport, Auckland, 0624 or 6 Devon Lane, Devonport, Auckland, 0744.
If for some reason your order has not arrived, please contact us for a trace. If you have not notified us within 1 month of your order date, we cannot offer any compensation or replacement stock.